Net Promoter Score
A Net Promoter Score® is an index ranging from -100 to 100 that gauges customer satisfaction with a company’s products or services. Satisfaction is measured on a scale of 0 to 10, then the score is calculated by subtracting the percentage of customers who are Detractors (scores of 0 through 6) from the percentage of customers who are Promoters (scores of 9 or 10). In a recent third-party survey that included Alpha Packaging and several of its peers, Alpha’s NPS scores were significantly higher than our competitors’ scores among both our distributors and our direct customers. Our team is proud of these scores; there’s no better testament to the success of our business than the satisfaction of our customers.
With locations throughout North America and Europe, Alpha’s manufacturing footprint supports you where you make, fill and distribute your product – today, and as you expand.
Click on the markers below for location and contact information for each site.