Net Promoter Score
A Net Promoter Score® is an index ranging from -100 to 100 that gauges customer satisfaction with a company’s products or services. Satisfaction is measured on a scale of 0 to 10, then the score is calculated by subtracting the percentage of customers who are Detractors (scores of 0 through 6) from the percentage of customers who are Promoters (scores of 9 or 10). In a recent third-party survey that included Alpha Packaging and several of its peers, Alpha’s NPS scores were significantly higher than our competitors’ scores among both our distributors and our direct customers. Our team is proud of these scores; there’s no better testament to the success of our business than the satisfaction of our customers.
Terry A. Moody
President and CEO
Senior Vice President of Operations
Chief Financial Officer
Senior Vice President of Supply Chain
Senior Vice President of Technology
Senior Vice President of Human Resources
Senior Vice President of Sales & Strategy
Vice President, Distributor Sales
Vice President, Direct & Strategic Accounts
Vice President of Marketing
Senior Director, Supply Chain & Planning
Senior Director, New Product Development
Mary Anne Golba
Director of Quality
Director of Operations
Director of Customer Care
Plant Manager, Technigraph
Director, Technical Services and Continuous Improvement
With locations throughout North America and Europe, Alpha’s manufacturing footprint supports you where you make, fill and distribute your product – today, and as you expand.
Click on the markers below for location and contact information for each site.